We are confident that you will be happy with the quality of our products and we want each customer to be completely satisfied with their purchase.
We have a 30 day return policy, where the product can be returned for a full refund up until 30 days after receipt of the product.
Returns cannot be given on products that have been customized to the customer's standards. For instance, if a customer requests a custom size to their lampshade and a new template needs to be created, and is not the standard size that is on offer, it cannot be returned as it cannot be resold.
If a customer has made a sizing error and purchased a lampshade that is too large or too small for their needs, it can be exchanged. The customer will need to purchase the size that they need so that the new order can be filtered into the current work queue. They will then need to ship the original package back, and once received and inspected and in good condition, a refund will be credited back using the same payment method as original purchase. It is advised that the customer check their sizing requirements and contact us if they have any questions regarding this.
The buyer is responsible for all return shipping costs. The product should ideally be returned in the same box as it was sent out in, as well as the packaging material. The product needs to be well packaged to ensure that no damage is incurred in the transportation back. If there is damage and is shown to be in a state where it cannot be resold, a small restocking fee and/or surcharge will be applied to the refund amount. Finally, the product should be shipped with a courier that will provide detailed tracking information.
Once the package has been returned in a good state, a full refund will be sent to the original payment method.
To initiate the return process, please email email@example.com and provide the following information:
|Product to return:
|Reason for return: